Help and complaints

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Is Mochirix free to play?

Yes. Every puzzle, mode and creature is free to every player, and buying something never changes a battle.

Where is my progress saved?

In your account when you are signed in, and in this browser when you are signed out.

Signed in: progress is saved to your account. Sign in again on your account page, in any browser, and it comes back. Signed out: progress belongs to this browser, so a private window, another browser or clearing site data starts afresh, and the Reset progress control on the home page erases it on purpose. Sign in to keep it: this browser’s progress moves into the account. Accounts are for people 18 and over. Sound, volume and motion settings always stay in each browser.

Why did a battle go differently from what I expected?

Battles have no random rolls: the same line-ups always give the same result. The rules explain targeting, shields and speed order step by step.

A payment says “being confirmed”. What should I do?

Please do not pay again. The order is checked with the payment provider until the payment is proven, declined or expires. See payments and delivery.

Something I bought has not arrived. Where can I see it?

The order page shows each part’s state and its recovery. See payments and delivery.

How do I get a refund?

See refunds and cancellations: it explains when you can cancel, when Mochirix refunds without being asked, and exactly what a refund takes back and what it leaves.

It helps to include:

• the order reference, or the puzzle and what you did, for a game problem;
• what you expected and what you saw instead;
• your browser and device, for anything on screen.

Never send card details or passwords; they are not needed to help you.

If any part of Mochirix does not work with your keyboard, screen reader, zoom or motion settings, please tell us: the game is meant to be fully playable that way.

1. Tell us. Write to placeholder and start the subject with “Complaint”. Include the order reference if it is about a purchase.
2. We confirm we have it. placeholder.
3. We look into it. For an order, we check its recorded history: quote, payment events, deliveries, refunds and grants. A completed payment cannot be edited; corrections are added as new records, so the history shows what happened.
4. We reply with the outcome and what we will do about it. placeholder.
5. If you are not satisfied: placeholder.

Complaints are handled by placeholder. placeholder